We respect your inbox and your information. This notice explains how we handle the details you provide when submitting a request for an experience.
What information we collect: When you submit a request, we collect the details you provide in the form such as your name, email, phone number, preferred date, traveler count, and any message or accessibility notes.
How we use it: We use your information to review your request, confirm availability when possible, and respond with next steps. If you check the email updates box, we’ll send request-related updates and planning details.
Sharing: We only share information as needed to fulfill the request and coordinate with the relevant experience provider or support partners. We don’t sell your personal information.
Your choices: You can update your request details by contacting support. For email updates, you can also adjust your communication preferences by reaching out and asking us to change what you receive.
Security: We take reasonable measures to protect request information during handling and communication.
Retention: We keep information as long as needed to respond to requests and to comply with applicable requirements.
If you have questions about how your request information is handled, visit our help and support page and include “Privacy” in your message so we can route it correctly.